Policies.
The terms and standards that govern membership at Level Fitness Clubs. Our Privacy Policy and Terms and Conditions are published below.The terms that govern membership.
Age
Online enrollment is available to applicants eighteen and older. Applicants ages 14–17 may enroll in club with a parent or guardian present and proof of birthdate. Memberships are not offered to those under 14.
Guests
Members may host guests using their monthly guest passes (Base: two per month; Premium: four). Each guest completes a liability waiver at the front desk on the day of the visit. A maximum of two guests may accompany a member at any time.
Cancellation
Membership begins with a twelve-month commitment and continues month-to-month thereafter. To pause or cancel after the initial term, submit written notice to your home club at least 30 days in advance. Cancellation before the end of the initial twelve-month term is subject to a $150 early-termination fee. Requests are processed as submitted, without retention calls.
Freeze
Members may request a general freeze at $10 per month for up to 3 months. College and medical freezes are free of charge for up to 6 months, with proof provided. The club will confirm freeze dates before any change takes effect.
Photography + Filming
Phones remain in lockers while on the training floor. Personal progress photos are permitted at the locker-room mirror; photography in common areas is not. Filming other members is prohibited. Press and professional productions are arranged in advance through club management.
Attire
Athletic footwear is required on the training floor at all times. Pilates reformers are used barefoot or with grip socks. Street shoes are not permitted beyond reception. Shirts are required while training at Pelham, Yorktown, and Somers; on the Thornwood conditioning floor this is at the member's discretion.
Children + Families
Members' children are welcome in the Pelham lounge. The training floor is reserved for ages 16 and older; teens ages 14–15 may train one-on-one with a coach by prior arrangement. Children under 12 are not permitted in the locker rooms during peak hours.
Phones on the Floor
Phones may be used on the floor for programming or music between sets. Please keep use discreet — no speakerphone and no calls. Voice notes are welcome in the lounge rather than on the training floor.
Equipment + Gym Etiquette
Please re-rack weights after use, wipe down benches, and release equipment you are not actively using. Platforms are reserved for barbell work. Coaches are always available to demonstrate the proper use of any equipment.
Conduct
Level is built on mutual respect. Harassment of any kind — toward members, coaches, staff, or guests — results in immediate termination of membership, without prior warning.
Privacy Policy
Last updated: September 8, 2026
What we collect
When you submit a tour request, contact form, waitlist signup, or membership application, we collect the information you provide: your name, email address, and phone number, plus the club and services you are interested in. When you become a member, we also hold membership and account information — your membership type, billing details (held by Stripe; we never see your card number), check-in records, and class booking history. When you use this website, we collect website usage data such as the pages you view, the device and browser you use, and, when you arrive from an ad, the click identifiers described below.
How we use your information
We use the information you provide to:
- provide and manage the services you request;
- create and manage your membership or account;
- send appointment, class, and scheduling reminders and updates;
- respond to customer support inquiries;
- send promotional and marketing communications when you have opted in to receive them; and
- operate, secure, and improve our website and services.
SMS / text messaging consent and data
SMS opt-in data and consent will not be shared with, sold to, or purchased from any third party for any purpose. Your mobile phone number and text messaging opt-in information will not be shared with third parties or affiliates, and will not be used for third-party marketing purposes. Text messaging originator opt-in data and consent are excluded from every other data-sharing category described in this policy.
If you have opted in to receive text messages from Level Fitness Clubs, you may receive transactional and informational messages (such as account notifications, class or scheduling updates, and customer care messages) and, if you have separately opted in, promotional messages. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. See our Terms and Conditions for full SMS program terms.
Who we share it with
Your data stays at your club. We don't sell or rent member lists. Apart from the SMS exclusion above, we use a small number of service providers to operate the site, manage memberships, and respond to inquiries:
- ClubOS — our lead and member-communication platform. Holds the inquiries you submit and delivers the emails and text messages you have opted in to receive (text messages are transmitted through Twilio).
- ABC Fitness — member-management system. Holds membership, billing, and booking records.
- Resend — sends transactional emails (confirmations, password resets). Stores delivery logs only.
- Stripe — processes payments. Card data goes directly to Stripe; never touches our servers.
- Google (Analytics, Ads, Tag Manager), Meta (Pixel + Conversions API), CallRail, and other advertising platforms when campaigns run there (TikTok, Microsoft, LinkedIn) — advertising and call measurement. The server-side Conversions API mirrors browser events (with email and phone hashed) to recover attribution lost to ad blockers. Your SMS opt-in data is never part of this.
Advertising click identifiers
When you arrive from a paid ad, we capture small attribution tokens (gclid, fbclid, msclkid, ttclid) into your browser's session storage. These tokens are forwarded to the relevant advertising platform when you submit a form, so the right campaign gets credit. They do not identify you to us.
Retention
Lead inquiries that do not result in membership are retained for 12 months and then deleted. Member records are kept for the duration of your membership plus the period required by law for tax and recordkeeping.
Your rights
You can request a copy of your data, ask us to correct it, or request deletion at any time. California and Colorado residents have specific opt-out rights under state law. Contact us using the details below and we will respond within 30 days.
Cookies
Strictly necessary cookies (session, security) are always on. Analytics and advertising tags run through Google Tag Manager; use the cookie banner to decline optional cookies, and each advertising platform offers its own controls for ad personalization.
Contact us about privacy
Level Fitness Clubs · info@levelfitnessclubs.com · 914-738-4000
Terms and Conditions
Last updated: September 8, 2026
1. Acceptance of terms
By using levelfitnessclubs.com or opting in to communications from Level Fitness Clubs, you agree to these Terms and Conditions and to our Privacy Policy. If you do not agree, please do not use the site or opt in.
2. Membership agreements
Club memberships, pricing, and cancellation are governed by the separate membership agreement you sign at the club or through the online join process. These website terms do not modify that agreement; where they differ, the membership agreement controls your membership.
3. Use of the website
You may use this site to learn about our clubs, request a visit, contact us, and manage your communications with us. You agree not to misuse the site — including attempting unauthorized access, interfering with its operation, scraping or harvesting content or data, or using it for any unlawful purpose. Site content is provided for informational purposes and may change without notice.
4. Intellectual property
All content on this site — text, photography, video, renderings, logos, and the Level Fitness Clubs name and branding — belongs to Level Fitness Clubs or its licensors and may not be copied, reproduced, or used without written permission.
5. Disclaimer and limitation of liability
The site is provided "as is" and "as available," without warranties of any kind. To the fullest extent permitted by law, Level Fitness Clubs is not liable for any indirect, incidental, consequential, or special damages arising from your use of the site or reliance on its content.
6. SMS / text messaging terms
Program description. By providing your mobile number and opting in, you agree to receive text messages from Level Fitness Clubs.
Message types. Transactional/informational messages including account notifications, class or scheduling updates, appointment reminders, and customer care messages. Promotional messages (offers, events, membership promotions) are sent only if you have separately opted in to marketing texts.
Message frequency. Message frequency varies based on your account activity and preferences.
Opt-out. Reply STOP to any message to cancel. After you send STOP, we will send one confirmation message and then no further texts unless you opt in again.
Help. Reply HELP to any message for assistance, or contact us at info@levelfitnessclubs.com / 914-738-4000.
Rates. Message and data rates may apply. Check with your wireless provider for details.
Carrier liability. Carriers are not liable for delayed or undelivered messages.
Privacy. Your information is handled as described in our Privacy Policy. Mobile opt-in data and consent will not be shared with or sold to third parties.
Support contact. Level Fitness Clubs, info@levelfitnessclubs.com, 914-738-4000.
7. Changes to these terms
We may update these terms from time to time. The "Last updated" date above reflects the current version; continued use of the site or our messaging programs after an update means you accept the revised terms.
8. Governing law
These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules.
9. Contact
Level Fitness Clubs · info@levelfitnessclubs.com · 914-738-4000
The longer read.
Your membership agreement is provided at the club or through the online join process.
Still have a question?
Call your home club, or write to the membership team — we are glad to clarify any policy.Call or write. We are glad to help.
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