Policies.

Age

Online enrollment is available to applicants eighteen and older. Applicants ages 14–17 may enroll in club with a parent or guardian present and proof of birthdate. Memberships are not offered to those under 14.

Guests

Members may host guests using their monthly guest passes (Base: two per month; Premium: four). Each guest completes a liability waiver at the front desk on the day of the visit. A maximum of two guests may accompany a member at any time.

Cancellation

Membership begins with a twelve-month commitment and continues month-to-month thereafter. To pause or cancel after the initial term, submit written notice to your home club at least 30 days in advance. Cancellation before the end of the initial twelve-month term is subject to a $150 early-termination fee. Requests are processed as submitted, without retention calls.

Freeze

Members may request a general freeze at $10 per month for up to 3 months. College and medical freezes are free of charge for up to 6 months, with proof provided. The club will confirm freeze dates before any change takes effect.

Photography + Filming

Phones remain in lockers while on the training floor. Personal progress photos are permitted at the locker-room mirror; photography in common areas is not. Filming other members is prohibited. Press and professional productions are arranged in advance through club management.

Attire

Athletic footwear is required on the training floor at all times. Pilates reformers are used barefoot or with grip socks. Street shoes are not permitted beyond reception. Shirts are required while training at Pelham, Yorktown, and Somers; on the Thornwood conditioning floor this is at the member's discretion.

Children + Families

Members' children are welcome in the Pelham lounge. The training floor is reserved for ages 16 and older; teens ages 14–15 may train one-on-one with a coach by prior arrangement. Children under 12 are not permitted in the locker rooms during peak hours.

Phones on the Floor

Phones may be used on the floor for programming or music between sets. Please keep use discreet — no speakerphone and no calls. Voice notes are welcome in the lounge rather than on the training floor.

Equipment + Gym Etiquette

Please re-rack weights after use, wipe down benches, and release equipment you are not actively using. Platforms are reserved for barbell work. Coaches are always available to demonstrate the proper use of any equipment.

Conduct

Level is built on mutual respect. Harassment of any kind — toward members, coaches, staff, or guests — results in immediate termination of membership, without prior warning.

Privacy

What we collect. When you submit a tour request, contact form, or membership application, we collect the name, email, phone, and home club you provide. When you become a member, we additionally hold billing information (held by Stripe — we never see your card number), check-in records, and class booking history.

Who we share it with. Your data stays at your club. We don't sell or rent member lists. We use a small number of third-party services to operate the site and respond to inquiries:

• ABC Fitness — our member-management system. Holds membership, billing, and booking records.
• Twilio — sends a one-time SMS to the club manager when you submit a Free Pass request, so a coach can reach you within an hour.
• Resend — sends transactional emails (confirmations, password resets). Stores delivery logs only.
• Stripe — processes payments. Card data goes directly to Stripe; never touches our servers.
• Google Analytics, Meta (Pixel + Conversions API), TikTok, Microsoft, LinkedIn — advertising measurement. Only loaded after you click Accept on the cookie banner. The server-side Conversions API mirrors browser events (with email and phone hashed) to recover attribution lost to ad blockers and tracking-prevention browsers.

Advertising click identifiers. When you arrive from a paid ad, we capture small attribution tokens (gclid, fbclid, msclkid, ttclid) into your browser's session storage. These tokens are forwarded to the relevant advertising platform when you submit a form, so the right campaign gets credit. They do not identify you to us.

Retention. Lead inquiries that do not result in membership are retained for 12 months and then deleted. Member records are kept for the duration of your membership plus the period required by law for tax and recordkeeping.

Your rights. You can request a copy of your data, ask us to correct it, or request deletion at any time. California and Colorado residents have specific opt-out rights under state law. Email info@levelfitnessclubs.com with your request and we will respond within 30 days.

Cookies. Strictly necessary cookies (session, security) are always on. Analytics and advertising cookies only load after you click Accept on the consent banner. Click Decline (or close the banner) and nothing else loads.