Policies and Procedures designed to keep you safe



  • We will be following CDC and NYS guidelines and open at 100% capacity
  • Masks are not required for those who are fully vaccinated. If you are not vaccinated, you are required to wear a mask and stay socially distant
  • Our goal is to keep A SOCIAL DISTANCING POLICY in place



Guests are now able to attend at any time with LEVEL 1 ACCESS. This includes access to the main gym floor. Studios are only accessible by LEVEL 3 members.

If you are lower then LEVEL 3 you will need to upgrade to continue gaining access and NO GUESTS will be allowed in studios. (You may purchase a day pass to gain access to the Studios)  

  • All guest must have an ID
  • Guest under the age of 18yrs old must be with a parent/guardian to sign the guest waiver
  • Guest waiver must be completed every visit
  • For all guests of current members, the member must be active and present in the club at the same time as their guest.



  • We are in this together; please be patient as we get everyone checked in. The first time back will be different because each member has to have completed the Returning Member Waiver and the Front Desk will note it in the system.
  • To help us maintain capacity guidelines, we request that you check-out of the club before departing.



  • Equipment has been carefully placed to keep social distancing
  • Respect that some machines will be closed to maintain distance



  • Locker rooms are open. Please note the steam room and sauna are still closed at this time.
  • Showers and Hydromassage are open
  • Salt room, Jacuzzi, and lap pool will remain closed at this time
  • The basketball court will be closed for regular use and is being used for group fitness classes at this time
  • Water fountains and vending machines are fully operational
  • PT appointments available
  • Fitness Assessment appointments available


  • All LEVEL Fitness team members are dedicated to clean, sanitize, disinfect high touch areas, door handles etc.
  • Our members commit to cleaning equipment before and after use
  • Daily cleaning protocols are updated to match CDC and NYS Guidelines, including high tech fogger sanitizing machines


To ensure the safest and healthiest experience back, please review the following policies and FAQ about re-opening and complete the member liability form before returning to workout.


ABC Financial Billing

Upon reopening, we will unfreeze all memberships and resume billing.

  • Billing will be Pro-rated. You will be credited your daily rate for days lost in the closure towards the first months open invoice.
  • All members will be charged on their regularly scheduled billing date.
  • Annual fees due between closing and reopening will now resume on October 2nd.
  • Please direct all billing-related questions to ABC Financial Services at 1-888-827-9262 or email

Personal Training:

We will unfreeze all PT agreements and resume billing upon reopening . We will extend the expiration date for unused sessions for 3 months. You may also train more often with your trainer if you prefer. Training session with your trainer may resume immediately. Please contact with any questions.

Freezing Your Account:

We realize that the COVID-19 pandemic has created unforeseen circumstances for many people, so we want to make sure that you know you can re-freeze your account for up to 3 months by contacting ABC Financial Services at 1-888-827-9262 or email and referencing that you want to freeze your membership account at LEVEL Fitness Pelham location. This is a great option if you need a little extra time to make it back to the gym. Please allow up to 5 days for a response. If you are willing and are able to, we ask that you keep your billing active to help continue to support our business.

Cancelling Your Membership

You may decide to cancel your membership and not freeze it further. If within the first 12 months, you may be subject to a penalty. Please email and put CANCEL MY ACCOUNT in the subject line, your membership information in the body of the email.



Once the club re-opens, will classes resume?
Yes, group fitness classes will slowly return under a modified schedule and with a limited capacity of participants per class based on the recommended government regulations for safety. Class times and locations will be updated online and on the LEVEL FITNESS APP as changes occur.


Will there be enough cleaning supplies in class?
Yes, we have increased the frequency and location of cleaning stations throughout the facility including in all studios and all instructors will advise on proper cleaning practices in each class.


Has all class equipment been fully sanitized?
All equipment in all studios has undergone a deep clean prior to the re-opening of the facility.

How will you ensure good spacing for group fitness classes?
We have moved Bodypump and Cycling classes to the basketball court to give members maximum space for classes. Equipment is properly set up and spaced out. Yoga, Pilates and Barre classes will be moved to our main studio to give our members more space to enjoy our classes.

Can members make class and schedule recommendations?
Yes, members can email group fitness specific questions/comments/concerns to Joshua Berrier, Director of Group Fitness- A comment box has also been placed at each facility that a member can place any comment/question/ concern in and they will be reviewed by management.

Will free On Demand classes end once the club re-opens?
The free trial for Les Mills On Demand will end after the club re-opens, however, LEVEL Fitness has partnered with Les Mills to continue to offer Les Mills On Demand access to all LEVEL Fitness members moving forward at a discounted rate. Please reach out to management or the front desk for details.


Will it still be mandatory to sign up or register for classes?
Yes, a member can reserve a class on the LEVEL FITNESS APP. or by calling into the club prior to arrival to guarantee a class slot. All members must notify the front desk during check in that they would like to take a class. If the member has not previously reserved a spot for class and there is till availability, the front desk will enroll the member into class at check in.
*Please note that reserving a spot 24 hours prior for class on the app. or by notifying the front desk is recommended as classes will be at half capacity and are on a first come first serve basis. No one will be permitted entry after the class begins and there will be no exceptions to any of the above.


Which amenities will be available?
All Yorktown amenities are now open and available. At the Pelham location, all amenties are open with the exception of the Kid’s Club, basketball court, lap pool, jacuzzi, waterpark. Those are currently still closed.


Will I be notified when all amenities are available and about any other club updates?
Yes, please make sure we have your most up to date email address and members will be notified via email.

Will I have access to the locker rooms?
Yes, lockers and restrooms are available. If possible, please limit the use of locker rooms to avoid crowding. Most lockers will be closed to ensure proper spacing.

Do members have to check in?
Yes, all members and guests must check in and check out at this time at the front desk but we are open at 100% capacity.

Can I still bring a free guest?
Yes, there is no change in our guest policy. Your guest will have access to the gym floor and locker rooms only. Guest must provide ID for entry and sign the electronic guest waiver. QR Codes will be available in the club for touchless waivers.

I have a LEVEL 3 membership, will I have access to the studios?
Yes, you will have access to all studios; LEVEL method, after burn and cycling when they are not in use for group fitness classes.
As was the previous policy these studious are not for the use of LEVEL 1 and LEVEL 2 members.

Has the facility and equipment been fully sanitized?
Yes, the facility and equipment has undergone a deep clean prior to the re-opening of the facility. LEVEL Fitness has purchased foggers for sanitized cleanings and will be used daily throughout the club.

How can members help keep the facility clean?
Our new expectations for members and guests is to help keep the facility clean by using the provided paper towels and disinfectant spray throughout the gym to sanitize all equipment before and after use.

If I notice a member not cleaning any of the machines they used can I say something to them?
Please let any staff member know so we can have the appropriate conversation with them. We will have signs posted throughout the gym to remind our members to clean their workout equipment after they use it.

Was I charged during the time the gym was closed?
All memberships were placed on freeze for no charge. If you were billed during this time please contact ABC Member Services at, 1-888-827-9262.

Will my monthly payment still be the same?
Yes, your monthly payments will stay the same.

Can I purchase drinks or protein bars from the vending machines?
Yes, our vending machines are available.

Kids Club
Is still closed at this time. We will evaluate after a couple of weeks and listen for guidance from NYS.