CLUB POLICIES

Policies and Procedures designed to keep you safe

LEVEL FITNESS POLICY & PROCEDURES

GUEST POLICY 

  • Each guest must have an ID
  • Guests must be 18 years or older
  • Guest waiver must be completed every visit
  • For all guests of current members, the member must be active and present in the club at the same time as their guest
  • 1 guest per member per visit

  

CHECK IN / OUT PROCESS

  • All Members and Guests must check in at the Front Desk to Enter

 

AMENITY GUIDELINES

  • Locker rooms are open
  • SAUNAS AND STEAMROOMS ARE NOW OPEN!
  • Salt Room, Showers and Hydromassage are OPEN
  • The basketball court is OPEN to Level 2 and Level 3 members only, no guest allowed unless a guest pass is purchased.
  • Water fountains and vending machines are fully operational
  • PT appointments available
  • Fitness Assessment appointments available

 

CLEANING, SANITIZING, DISINFECTING
  • All LEVEL Fitness team members are dedicated to clean, sanitize, disinfect high touch areas, door handles etc.
  • Our members commit to cleaning equipment before and after use
  • Daily cleaning protocols are updated to match CDC and NYS Guidelines, including high tech fogger sanitizing machines

YOUR MEMBERSHIP

FREEZING YOUR ACCOUNT

A general freeze allows you to freeze your account for up to 3 months within a calendar year for $10.00 per month. If you are a college student you can freeze your account for up to 6 months at no additional cost. To freeze your account email – deena@levelfitnessclubs.com

 

CANCELING YOUR MEMBERSHIP

Please review your agreement for a full explanation on our cancellation.

  • Month to month memberships require a 30 day written notice via email to – deena@levelfitnessclubs.com.
  • Early termination of a 12 month contract may be subject to an Early Termination Penalty fee of $150. All moneys paid pursuant to such contract cancelled for the reasons contained in this subdivision shall be refunded within fifteen days of receipt of such notice of cancellation.

TAKE IT TO THE NEXT LEVEL

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