CLUB POLICIES

Policies and Procedures designed to keep you safe

LEVEL FITNESS POLICY & PROCEDURES

GUEST POLICY

Guests are now able to attend at any time with LEVEL 1 ACCESS. This includes access to the main gym floor. Studios are only accessible by LEVEL 3 members.

If you are lower than LEVEL 3 you will need to upgrade to continue gaining access and NO GUESTS will be allowed in studios. (You may purchase a day pass to gain access to the Studios)  

  • Each guest must have an ID
  • Guests must be 18 years or older
  • Guest waiver must be completed every visit
  • For all guests of current members, the member must be active and present in the club at the same time as their guest
  • 1 guest per member per visit

 

CHECK IN / OUT PROCESS

  • All Members and Guests must check in at the Front Desk to Enter

 

AMENITY GUIDELINES

  • Locker rooms are open
  • SAUNAS AND STEAMROOMS ARE NOW OPEN!
  • Salt Room, Showers and Hydromassage are OPEN
  • Jacuzzi, and lap pool will remain closed at this time
  • The basketball court is OPEN to Level 2 and Level 3 members only, no guest allowed unless a guest pass is purchased.
  • Water fountains and vending machines are fully operational
  • PT appointments available
  • Fitness Assessment appointments available

 

CLEANING, SANITIZING, DISINFECTING
  • All LEVEL Fitness team members are dedicated to clean, sanitize, disinfect high touch areas, door handles etc.
  • Our members commit to cleaning equipment before and after use
  • Daily cleaning protocols are updated to match CDC and NYS Guidelines, including high tech fogger sanitizing machines

YOUR MEMBERSHIP

Freezing Your Account:

We realize that the COVID-19 pandemic has created unforeseen circumstances for many people, so we want to make sure that you know you can re-freeze your account for up to 3 months for only $10 a month by contacting ABC Financial Services at 1-888-827-9262 or email customercare@abcfinancial.com and referencing that you want to freeze your membership account at your club location. This is a great option if you need a little extra time to make it back to the gym. Please allow up to 5 days for a response. If you are willing and are able to, we ask that you keep your billing active to help continue to support our business.

Canceling Your Membership

You may decide to cancel your membership and not freeze it further. If within the first 12 months, you may be subject to a penalty. Please email deena@levelfitnessclubs.com and put CANCEL MY ACCOUNT in the subject line, your membership information in the body of the email.

 

FAQ

Will there be enough cleaning supplies in class?
Yes, we have increased the frequency and location of cleaning stations throughout the facility including in all studios and all instructors will advise on proper cleaning practices in each class.

 

Has all class equipment been fully sanitized?
All equipment in all studios has undergone a deep clean prior to the re-opening of the facility.

How will you ensure good spacing for group fitness classes?
We have moved Bodypump and Cycling classes to the basketball court to give members maximum space for classes. Equipment is properly set up and spaced out. Yoga, Pilates, and Barre classes will be moved to our main studio to give our members more space to enjoy our classes.

Can members make class and schedule recommendations?
Yes, members can email group fitness-specific questions/comments/concerns to info@levelfitnessclubs.com. A comment box has also been placed at each facility that a member can place any comment/question/ concern in and they will be reviewed by management.

 

Will it still be mandatory to sign up or register for classes?
Yes, a member can reserve a class on the LEVEL FITNESS APP. or by calling into the club prior to arrival to guarantee a class slot. All members must notify the front desk during check-in that they would like to take a class. If the member has not previously reserved a spot for class and there is still availability, the front desk will enroll the member into class at check-in.
*Please note you must reserve a spot WITHIN 24 hours prior to the class on the app or by notifying the front desk.  Classes are on a first come first serve basis. No one will be permitted entry after the class begins.

 

Which amenities will be available?
All Yorktown amenities are now open and available. At the Pelham location, all amenities are open with the exception of the Kid’s Club, basketball court, lap pool, jacuzzi, waterpark. Those are currently still closed.

 

Will I be notified when all amenities are available and about any other club updates?
Yes, please make sure we have your most up to date email address and members will be notified via email.

Will I have access to the locker rooms?
Yes, lockers and restrooms are available. If possible, please limit the use of locker rooms to avoid crowding. Most lockers will be closed to ensure proper spacing.

Do members have to check in?
Yes, all members and guests must check in and check out at this time at the front desk but we are open at 100% capacity.

Can I still bring a free guest?
Yes, there is no change in our guest policy. Your guest will have access to the gym floor and locker rooms only. Guest must provide ID for entry and sign the electronic guest waiver. QR Codes will be available in the club for touchless waivers.

I have a LEVEL 3 membership, will I have access to the studios?
Yes, you will have access to all studios; LEVEL method, after burn and cycling when they are not in use for group fitness classes.
As was the previous policy these studious are not for the use of LEVEL 1 and LEVEL 2 members.

Has the facility and equipment been fully sanitized?
Yes, the facility and equipment has undergone a deep clean prior to the re-opening of the facility. LEVEL Fitness has purchased foggers for sanitized cleanings and will be used daily throughout the club.

How can members help keep the facility clean?
Our new expectations for members and guests is to help keep the facility clean by using the provided paper towels and disinfectant spray throughout the gym to sanitize all equipment before and after use.

If I notice a member not cleaning any of the machines they used can I say something to them?
Please let any staff member know so we can have the appropriate conversation with them. We will have signs posted throughout the gym to remind our members to clean their workout equipment after they use it.

Was I charged during the time the gym was closed?
All memberships were placed on freeze for no charge. If you were billed during this time please contact ABC Member Services at, 1-888-827-9262.

Will my monthly payment still be the same?
Yes, your monthly payments will stay the same.

Can I purchase drinks or protein bars from the vending machines?
Yes, our vending machines are available.

Kids Club
Is closed at this time.

TAKE IT TO THE NEXT LEVEL

X