GUEST POLICY 

• Each guest must have an ID
• Guests must be 18 years or older
• Guest waiver must be completed every visit
• For all guests of current members, the member must be active and present in the club at the same time as their guest
• 1 guest per member per visit

CHECK IN / OUT PROCESS

• All Members and Guests must check in at the Front Desk to Enter

AMENITY GUIDELINES

• Locker rooms are open
• SAUNAS AND STEAMROOMS ARE NOW OPEN!
• Salt Room, Showers and Hydromassage are OPEN
• The basketball court is OPEN to Level 2 and Level 3 members only, no guest allowed unless a guest pass is purchased.
• Water fountains and vending machines are fully operational
• PT appointments available
• Fitness Assessment appointments available

CLEANING, SANITIZING, DISINFECTING

• All LEVEL Fitness team members are dedicated to clean, sanitize, disinfect high touch areas, door handles etc.
• Our members commit to cleaning equipment before and after use
• Daily cleaning protocols are updated to match CDC and NYS Guidelines, including high tech fogger sanitizing machines

FREEZING YOUR ACCOUNT

A general freeze allows you to freeze your account for up to 3 months within a calendar year for $10.00 per month. If you are a college student you can freeze your account for up to 6 months at no additional cost. To freeze your account email – deena@levelfitnessclubs.com

CANCELING YOUR MEMBERSHIP

Please review your agreement for a full explanation on our cancellation.

• Month to month memberships require a 30 day written notice via email to – deena@levelfitnessclubs.com.
• Early termination of a 12 month contract may be subject to an Early Termination Penalty fee of $150. All moneys paid pursuant to such contract cancelled for the reasons contained in this subdivision shall be refunded within fifteen days of receipt of such notice of cancellation.