Once the club re-opens, will classes resume?
Yes, group fitness classes will slowly return under a modified schedule and with a limited capacity of participants per class based on the recommended government regulations for safety. Class times and locations will be updated online and on the LEVEL FITNESS APP as changes occur.
Will there be enough cleaning supplies in class?
Yes, we have increased the frequency and location of cleaning stations throughout the facility including in all studios and all instructors will advise on proper cleaning practices in each class.
Has all class equipment been fully sanitized?
All equipment in all studios has undergone a deep clean prior to the re-opening of the facility.
How will you ensure good spacing for group fitness classes?
We have moved Bodypump and Cycling classes to the basketball court to give members maximum space for classes. Equipment is properly set up and spaced out. Yoga, Pilates and Barre classes will be moved to our main studio to give our members more space to enjoy our classes.
Can members make class and schedule recommendations?
Yes, members can email group fitness specific questions/comments/concerns to Joshua Berrier, Director of Group Fitness- Joshua@LEVELFitnessclubs.com. A comment box has also been placed at each facility that a member can place any comment/question/ concern in and they will be reviewed by management.
Will free On Demand classes end once the club re-opens?
The free trial for Les Mills On Demand will end after the club re-opens, however, LEVEL Fitness has partnered with Les Mills to continue to offer Les Mills On Demand access to all LEVEL Fitness members moving forward at a discounted rate. Please reach out to management or the front desk for details.
Will it still be mandatory to sign up or register for classes?
Yes, a member can reserve a class on the LEVEL FITNESS APP. or by calling into the club prior to arrival to guarantee a class slot. All members must notify the front desk during check in that they would like to take a class. If the member has not previously reserved a spot for class and there is till availability, the front desk will enroll the member into class at check in.
*Please note that reserving a spot 24 hours prior for class on the app. or by notifying the front desk is recommended as classes will be at half capacity and are on a first come first serve basis. No one will be permitted entry after the class begins and there will be no exceptions to any of the above.
Which amenities will be available?
Upon re-opening, we are limiting some of our amenities to ensure the safety of our members comes first. Amenities will be opened in phases.
Phase One: Restrooms and hydro massage lounge will be available.
*During phase one the showers, steam rooms, saunas, lap pool, Jacuzzi and salt room will be closed. Kids Club and basketball court will be used for group classes. Water fountains will be unavailable, please remember to bring your own water and towel.
Will I be notified when all amenities are available and about any other club updates?
Yes, please make sure we have your most up to date email address and members will be notified via email.
Will I have access to the locker rooms?
Yes, lockers and restrooms will be available if needed. If possible, please limit the use of locker rooms to avoid crowding. Most lockers will be closed to ensure proper spacing.
Do members have to check in?
Yes, all members and guests must check in and check out to help us maintain capacity restrictions at this time at the front desk.
Can I still bring a free guest?
Yes, there is no change in our guest policy. Your guest will have access to the gym floor and locker rooms only. Guest must provide ID for entry and sign the electronic guest waiver. QR Codes will be available in the club for touchless waivers.
I have a LEVEL 3 membership, will I have access to the studios?
Yes, you will have access to all studios; LEVEL method, after burn and cycling when they are not in use for group fitness classes.
As was the previous policy these studious are not for the use of LEVEL 1 and LEVEL 2 members.
Will staff wear masks and gloves? Are members required to?
Our staff will wear masks and our maintenance team will wear masks and gloves. It is mandatory for all members and guests to wear a mask during their workout, gloves are optional. We will not provide these items, please remember to bring your own. Based on the strict New York Reopening Guidelines, acceptable face covering include cloth-based face coverings and disposable masks appropriate for exercise that cover both the mouth and nose. Bandanas, buffs, and gators are not acceptable face-coverings for use in gyms and fitness centers.
Has the facility and equipment been fully sanitized?
Yes, the facility and equipment has undergone a deep clean prior to the re-opening of the facility. LEVEL Fitness has purchased foggers for sanitized cleanings and will be used daily throughout the club.
How can members help keep the facility clean?
Our new expectations for members and guests is to help keep the facility clean by using the provided paper towels and disinfectant spray throughout the gym to sanitize all equipment before and after use.
If I notice a member not cleaning any of the machines they used can I say something to them?
Please let any staff member know so we can have the appropriate conversation with them. We will have signs posted throughout the gym to remind our members to clean their workout equipment after they use it.
Was I charged during the time the gym was closed?
All memberships were placed on freeze for no charge. If you were billed during this time please contact ABC Member Services at, 1-888-827-9262.
When will I be billed once the gym re-opens?
All billing will return to your normally monthly due date.
Will my monthly payment still be the same?
Yes, your monthly payments will stay the same.
Can I purchase drinks or protein bars from the vending machines?
Yes, our vending machines are available.
Not opening as part of phase one. We will evaluate after a couple of weeks and listen for guidance from NYS.